Merchant of Record Notice
All refund requests are processed by Creem as the Merchant of Record. Please contact Creem support directly for any billing or refund inquiries related to your bank statement.
Refund Policy
calendar_todayLast updated: January 16, 2025
Refund Eligibility
We want you to be completely satisfied with Magic Crayon. Unlike many digital goods providers, we do not have a strict "no refunds" policy. You may request a refund under the following conditions:
- schedule60-Day Window
Requests must be submitted within 60 days of the original purchase date.
- buildTechnical Issues
If you experience technical errors that prevent you from using the product and our support team cannot resolve them within 3 business days.
- differenceProduct Mismatch
If the product functionality is significantly different from the description or demonstration provided on our sales page.
How to Request
To initiate a refund, please send an email to our support team. We aim to make this process as simple as possible.
*Please include a brief explanation of the reason for your request so we can improve our product.
EU/UK Consumer Rights
If you are located in the EU or UK, you generally have a 14-day right of withdrawal for digital purchases.
Processing
Timeline
Approved refunds are processed within 5-10 business days.
Method
Refunds are returned to the original payment method.
Still have questions?
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